Privacy Policy
This Privacy Policy explains how the operator of Italy Move collects and processes personal data when you use italymove.it, contact us or request information about relocation assistance to Italy.
Data controller
The operator of the Italy Move website is the data controller for the processing described in this policy. Privacy enquiries and rights requests may be sent to info@italymove.it. The operator’s full legal identity and postal address should be added when available.
1. Scope of this policy
This policy applies to visitors to italymove.it, people who contact Italy Move, newsletter subscribers, prospective clients and individuals whose information is provided in connection with a relocation enquiry. Separate privacy information may apply where a specific paid service, professional engagement or third-party platform is used.
2. Personal data we may collect
Identity and contact data: name, email address, telephone number, postal address and preferred language, where provided.
Relocation enquiry data: current country, nationality, intended destination in Italy, household details, proposed timeline, housing preferences, budget range, service needs and questions.
Communication data: emails, form submissions, call notes, feedback and other correspondence.
Service and transaction data: proposal details, services requested, invoices, payment status and contractual records where a paid engagement is arranged.
Technical and usage data: IP address, device and browser information, pages viewed, referral source, timestamps, cookie identifiers and security logs.
Marketing preference data: newsletter choices, consent records, unsubscribe requests and communication preferences.
Third-party data: information received from an independent professional, service provider or person who contacts us on your behalf, where permitted.
Do not send copies of passports, identity cards, visas, financial statements, health records or other sensitive documents through a general website form or unsolicited email. If such information is genuinely necessary for an agreed service, appropriate instructions and safeguards should be provided first.
3. How we collect personal data
Directly from you when you submit a form, send an email, request a consultation, subscribe to updates or enter into a service arrangement.
Automatically through cookies, server logs, analytics and security technologies when you use the website.
From a person acting for you, a referral partner or an independent professional involved in your request.
From publicly available sources where this is lawful and relevant to a legitimate business purpose.
4. Purposes and lawful bases
We process personal data only when a lawful basis applies. The basis depends on the context and the information involved.
Purpose
Typical lawful basis
Respond to enquiries and assess requested assistance
Steps requested before entering a contract; legitimate interests in operating an enquiry service.
Provide agreed relocation assistance or related services
Performance of a contract; steps requested before entering a contract.
Coordinate with an independent specialist at your request
Contractual necessity, legitimate interests, consent or another applicable legal basis, depending on the information and service.
Operate, secure and troubleshoot the website
Legitimate interests in security, fraud prevention, service reliability and administration; legal obligation where applicable.
Maintain business, accounting and compliance records
Legal obligation; legitimate interests in establishing, exercising or defending legal claims.
Send requested newsletters or marketing updates
Consent, or legitimate interests where permitted by applicable electronic marketing rules and an opt-out is provided.
Measure website performance and improve content
Consent for non-essential analytics; legitimate interests only where the technology qualifies as strictly necessary or is lawfully configured without consent.
Comply with authorities, courts and legal requirements
Legal obligation; public interest or legitimate interests in legal compliance and claim protection.
5. Sensitive and special-category data
Some relocation matters may reveal information such as health needs, family circumstances, religious requirements, disability, biometric identifiers or other specially protected data. Italy Move does not seek this information through ordinary website forms. Where it is necessary for a specific service, it will be processed only with an appropriate legal basis, additional safeguards and, where required, explicit consent.
6. Cookies and similar technologies
The website may use strictly necessary cookies and, with your consent where required, analytics, preference or marketing technologies. Non-essential technologies should remain disabled until you make a choice. Details about categories, providers, purposes and retention are provided in the Cookie Policy and Cookie Settings panel.
7. Sharing personal data
We may share personal data only where reasonably necessary with:
Website hosting, cloud storage, email, form, CRM, cybersecurity, analytics and technical support providers acting under contract.
Independent relocation, legal, tax, immigration, property, insurance, translation, logistics or other specialists, where you request or authorise an introduction or where sharing is necessary for an agreed service.
Payment, invoicing and accounting providers where a paid service is arranged.
Professional advisers, insurers, auditors and parties involved in establishing or defending legal claims.
Public authorities, courts, law-enforcement bodies or regulators where disclosure is required or legally permitted.
A buyer, successor or adviser involved in a genuine business reorganisation, merger or transfer, subject to appropriate confidentiality and legal safeguards.
Italy Move does not sell personal data. Independent third parties may act as separate controllers for their own services and should provide their own privacy information.
8. International data transfers
Some service providers may process personal data outside Italy, the European Economic Area or your country of residence. Where required, appropriate safeguards will be used, such as an adequacy decision, approved standard contractual clauses or another lawful transfer mechanism, together with supplementary measures where appropriate.
9. Data retention
Personal data is retained only for as long as reasonably necessary for the relevant purpose, including legal, accounting, security and claim-management requirements. The following periods are general guidelines and may be adjusted where the law or circumstances require:
Data category
Indicative retention approach
General enquiries
Normally up to 24 months after the last meaningful contact, unless an engagement begins or a longer period is needed for a documented reason.
Client and contractual records
For the service relationship and afterwards for the period required by applicable tax, accounting, professional and limitation rules.
Marketing records
Until consent is withdrawn, the user unsubscribes or the record is no longer needed; suppression records may be retained to respect opt-out choices.
Cookie consent records
For the period needed to demonstrate and respect the user’s choices, subject to applicable cookie guidance.
Technical and security logs
For a limited period appropriate to security and troubleshooting, unless an incident or legal requirement justifies longer retention.
10. Data security
Reasonable technical and organisational measures are used to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure. No internet transmission or storage system is completely secure. Users should avoid sending sensitive documents through unencrypted channels and should notify Italy Move if they suspect unauthorised access to a communication.
11. Your data protection rights
Subject to applicable law, you may have the right to:
Request access to personal data held about you.
Ask for inaccurate or incomplete data to be corrected.
Request deletion of personal data in appropriate circumstances.
Request restriction of processing.
Object to processing based on legitimate interests, including direct marketing.
Receive certain data in a structured, commonly used and machine-readable format, and request transfer where technically feasible.
Withdraw consent at any time, without affecting processing that was lawful before withdrawal.
Lodge a complaint with the competent supervisory authority.
To exercise a right, email info@italymove.it with sufficient information to identify your request. We may ask for proportionate identity verification. Rights are not absolute, and lawful exemptions may apply.
12. Marketing communications
Marketing messages will be sent only where legally permitted. You can unsubscribe using the link in an email or by contacting info@italymove.it. Service-related communications about an active enquiry or engagement are not marketing and may continue where necessary.
13. Children
The website is intended for adults planning or managing a relocation. It is not directed to children, and Italy Move does not knowingly collect personal data directly from children through the website. A parent or legal guardian should contact us regarding any information relating to a minor.
14. Automated decisions
Italy Move does not intend to make decisions that produce legal or similarly significant effects solely through automated processing. Automated tools may be used to filter spam, route enquiries, provide general website assistance or analyse aggregate usage. Important relocation decisions should be reviewed by a person and, where necessary, a qualified professional or public authority.
15. Third-party websites
The website may link to external websites, maps, booking tools, government portals or professional providers. Italy Move does not control their privacy practices. Review the privacy information of the relevant third party before submitting personal data.
16. Complaints and supervisory authority
Please contact info@italymove.it first if you have a privacy concern. You may also lodge a complaint with the data protection authority in the country where you live or work, or where you believe an infringement occurred. In Italy, the supervisory authority is the Garante per la protezione dei dati personali.
17. Changes to this policy
This policy may be updated to reflect changes in the website, services, technology, vendors or law. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be highlighted through the website or another appropriate communication.
18. Contact
Privacy questions and rights requests: info@italymove.it